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By Item purchase code we will know which of our products you have been using.
Please provide the link to the site you are working on. Of course it should be elaborated on the basis of our product.
Short issue description
Please describe the issue in details. If possible, attach links to screenshots and video screencasts
If you are working with wordpress theme, then in 90% of cases we need to access your admin area for a detailed examination of the problem. It will certainly speed up your ticket processing.
It is "" by default, but if you have specific link to login page, please specify
For more rapid and detailed solutions of problems with WordPress theme FTP is preferred. or IP